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1512: They let $3 stand in the way of earning my business! And we can ALL learn from this!
Ever lost a customer over something that seemed insignificant? In this Solo Sunday episode, Brian shares a recent, frustrating customer experience at a local UPS Store that holds a powerful lesson for every entrepreneur. It’s a story about a single piece of paper, a $3 charge, and a moment that cost a business a loyal, high-value customer for life. Brian breaks down the psychology behind the interaction and reveals the one simple thing the employee could have done to turn a negative experienc…
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1512
July 12, 2026
1512: They let $3 stand in the way of earning my business! And we can ALL learn from this!
Ever lost a customer over something that seemed insignificant? In this Solo Sunday episode, Brian shares a recent, frustrating customer experience at a local UPS Store that holds a powerful lesson for every entrepreneur. It’s a story about a single piece of paper, a $3 charge, and a moment that cost a business a loyal, high-value customer for life. Brian breaks down the psychology behind the interaction and reveals the one simple thing the employee could have done to turn a negative experience i
1511
July 10, 2026
1511: Scaling Remotely: The SOPs That Power a National Expert Network w/ Wendy Votroubek + Julie Davenport
Ever wondered if your professional expertise could become a thriving business? In this episode, we sit down with Wendy Votroubek and Julie Davenport, the powerhouse duo behind Integrity Legal Nurse Consulting PDX. Wendy, a nurse with over 30 years of experience, transformed her deep medical knowledge into a nationwide consulting firm that bridges the gap between medicine and law. This episode is a masterclass in turning a specialized skill into a scalable, remote-first business. Wendy and Julie
1510
July 9, 2026
1510: From Soldier to SpaceX to Solving a 100-Year-Old Problem w/ Kevin Damoa
In this powerful episode, we sit down with Kevin Damoa, a true force of entrepreneurial energy and innovation. Drawing from over two decades in high-stakes logistics—from combat tours in Iraq to managing flight modules at SpaceX—Kevin is now tackling one of the biggest challenges in modern freight. He founded Glīd Technologies to solve the century-old, broken handoff between road and rail, building an entire ecosystem of autonomous vehicles and AI software from the ground up. This episode is a m
1509
July 8, 2026
1509: The AI Execution Gap: Why Big Companies Fail at AI (And How Small Businesses Can Win) w/ Robert Toshiyuki Morrell
In a world buzzing with AI hype, most enterprise-level projects are quietly failing. Robert Toshiyuki Morrell, founder of ThreddSync and an AI expert since 2009, joins the show to pull back the curtain on why this is happening and what entrepreneurs can learn from it. He breaks down the critical "execution gap" between AI strategy and real-world results, revealing why simply giving your team access to AI tools—a practice he calls "token sprinkling"—is a recipe for wasted investment. This episode
1508
July 7, 2026
1508: This Founder Runs His Entire Company on an Army of AI Agents w/ Drew Mehta
Tired of hearing about AI as a vague, futuristic concept? In this episode, we pull back the curtain on what it really looks like to build and run a business on a fleet of AI agents. Drew Mehta, founder of ThinkFraction, joins us to share how he went from managing products for Major League Baseball and a $750B asset management firm to launching his own AI-native company. He doesn't just talk the talk; his company’s content, outreach, and research are all powered by AI agents he designed, with him
1507
July 6, 2026
1507: This 14-Year-Old Founder is Making AI Accessible (and Bespoke!) for Your Small Business w/ Margo & Nate Shulman
In an era where AI can feel like a tool reserved for giant corporations, Margo and Nate Shulman are leveling the playing field. In this episode, the dynamic mother-son co-founding team behind NATEX AI pulls back the curtain on how they’re building truly bespoke AI solutions that deliver enterprise-level power to small and mid-sized businesses. They reveal why a "vertical" approach to solving industry-specific problems—from healthcare insurance denials to subcontractor workflows—is the key to cre
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July 12, 2026
How Grace Andrews Helped Scale The Diary of a CEO And Why She Walked Away at the Peak
Most people dream of landing a role at one of the world's fastest-growing media companies.Grace Andrews dreamed of leaving it.Not because she was unhappy. Quite the opposite.In a candid interview on The Lock-In Podcast with hosts Jack Kirwan, …
July 11, 2026
Jack Zhang on Failure, Growth, and Building the Future of Global Finance
In an episode of Grit, the startup podcast hosted by Joubin Mirzadegan, Airwallex co-founder and CEO Jack Zhang shared the extraordinary story behind building one of the world's most valuable fintech companies. The conversation went far beyond fundr…
July 10, 2026
How Eric Sagal's Hospitality Mindset Fuels Meaningful Leadership Connections
Eric Sagal's entrepreneurial journey began with a pivotal shift from seeking permission to embracing purpose. As the founder of Emberwell Coaching, Eric empowers leaders in high-pressure service industries to thrive without sacrificing their well-be…