719: Having the PERFECT conversation in sales, customer service, and with ANYONE (without a script!) w/ Jake Stahl

In today’s episode host Brian Lofrumento is joined by guest Jake Stahl, an expert in innovation and mind science in the field of training and skill-building in customer service. With over 30 years of experience across 6 countries, Jake has developed a unique approach to understanding the psychology of decision-making and effective communication. Jake shares his insights on topics such as the importance of personalizing customer service, the rise of fractionals in the workforce, and the impact of proactive learning in business. He also dives into the concept of the perfect conversation, exploring how to connect with others and challenge preconceived notions about communication. Join us as we delve into Jake's expertise and learn how to boost sales, enhance customer relationships, and develop our own personal and professional growth.

ABOUT JAKE

Jake Stahl is where innovation and mind science converge to redefine training, skill-building, and customer service. With over 10,000 professionals trained in six countries, he's created 100+ proprietary courses, facilitated thousands of workshops, and navigated the complexities of human psychology with finesse. His approach transcends traditional training, marrying authentic engagement with the latest in psychological techniques for personalized, high-impact solutions. In his extensive career, he's doubled and tripled sales, sculpted award-winning sales and customer operations teams, and ignited leadership potential across 10 distinct industries. His 7 patents in the field force technology arena, the prestigious International Gold Award for Instructional Design, and invitations to speak nationally and globally on training and development showcase his dedication to excellence. With Jake, you’re not just investing in a program; you're embracing a custom-made experience that takes you into the psychology of your customer’s decision-making process and allows you to create the perfect conversation.

LINKS AND RESOURCES

- Connect with Jake on LinkedIn

- Visit Jake Stahl Consulting’s Website

- Subscribe to the ‘Fresh from Jake's Mind Lab’ Weekly Newsletter